Privacy Policy

Privacy Policy for Customers

Ocean Fresh Seafood (Thailand) Co., Ltd., under S.R. Group Solutions and Management Co., Ltd. (hereinafter referred to as ‘we’), respects the privacy rights of our customers, including individuals acting on behalf of corporate customers (hereinafter referred to as ‘you’). To ensure the protection of your personal data, we have established this Privacy Policy to inform you of the details related to the collection, use, and disclosure (collectively referred to as ‘processing’) of your personal data, as well as its deletion and destruction, through both online and other channels, as mandated by the Personal Data Protection Act, as follows:

Purpose of Personal Data Processing

1.1 To be used in processing your request prior to entering into a contract or to fulfill the contract to which you are a party with us, such as for the sale of goods and/or services to you, or to comply with any contract of which you are a party. This includes managing your user account, delivering products, handling accounts and finances, providing after-sales service, and processing returns, as well as performing any other actions to ensure you receive the goods and/or services as you have requested.

1.2. For legitimate interests of ours and others

To enable us to manage, develop, and undertake any activities necessary for conducting business, which includes the management and development of products and/or services (including websites and applications), monitoring and preventing fraud or other crimes, managing customer relationships and potential customers, as well as maintaining and utilizing IT systems.
For security purposes, including implementing security measures to protect your personal data, such as access to our premises, login to our website or application.
To conduct marketing activities and data analysis, such as delivering news and benefits via email, SMS, applications, social media, phone calls, and direct mail, as well as for market research purposes, including conducting surveys and interviews.
To exercise legal claims

1.3 To prevent and mitigate harm to your life, body, or health, or that of others, including emergency contact situations and the control and prevention of communicable diseases.

1.4 To ensure compliance with the law, such as adhering to the provisions of legal statutes, regulations, and orders from authorized legal authorities.

1.5 To perform duties in carrying out our public mission or exercising the state powers that have been delegated to us.

1.6 In cases where you give your consent, we will process personal data

To allow us, our affiliated companies, and partners to send you news and benefits via email, SMS, applications, social media, phone calls, and direct mail.
To enable us to conduct activities other than those mentioned above, we may collect additional personal data from you, for which we will inform you and seek your consent as needed.

You can find details regarding consent in Section 4.

Personal data to be collected

2.1 When you purchase or buy goods and/or services, including when you become a member of the website or application, we will collect personal data as follows:

Personal information, such as name, surname, date of birth, place of birth, marital status, address, information as stated on the national ID card and passport, Line ID, copies of the national ID card, copies of the passport, chat history from various applications, etc.
Contact information, such as email, phone number, address, communication channels on social media, workplace, etc.
Information about your work, such as occupation, position, work experience, etc.
Information related to the purchase of goods and/or services, such as purchase history, product claims history, and complaints.
Information you have provided when you contact us or when we provide after-sales service, as well as information obtained from research and interviews.

2.2. When you visit and/or purchase products online, or access the website or application, we will collect personal data as follows:

Information related to registration, such as name, surname, email, mobile phone number, and password.
Information related to the electronic devices you use, such as IP address and location data, or other device identifiers.
Type and version of the web browser you use, including the type and version of the browser plug-ins.
Time zone settings

2.3. When you contact us or participate in any activities with us, such as contacting the Contact Center, conducting Customer Satisfaction surveys, or engaging in various benefit activities, we will collect personal data, such as:

Personal information, such as name, surname, date of birth, photo, national ID number, passport number, frequent flyer program membership numbers (e.g., Royal Orchid Plus), health information, food allergy information, etc.
Contact information, such as name, surname, email, phone number, address, etc.
Information about participation in activities, such as history of past participation and photos from each activity.

2.4. We may need to collect and process special categories of personal data as defined by Personal Data Protection Act for purposes stated in this privacy policy, such as:

In certain cases, we may collect your special categories of personal data even if the goods or services are not directly related to such data. For example, we may need to use your ID card, which contains religious information, for identity verification or tax purposes.
Health information, such as food allergy information, for use in carrying out various activities.

2.5. When necessary, we will process special categories of your personal data only with your explicit consent or for other purposes as provided by law. In doing so, we will take all reasonable steps to ensure that appropriate security measures are in place to protect special categories of your personal data.

Use of Cookies

We use cookies to collect personal data as specified in our Cookie Policy.

Request for consent and potential implications of its withdrawal

4.1. In the event that we collect and process personal data based on your consent, you have the right to withdraw your consent at any time. Such withdrawal will not affect the collection, use, disclosure, or processing of personal data to which you had previously consented.

4.2. If you withdraw your consent given to us or refuse to provide certain information, it may result in our inability to fully or partially achieve the purposes outlined in this privacy policy.

4.3. If you are under 20 years of age, please provide us with your legal guardian’s details before giving consent, so that we can obtain their consent as well.

Personal Data Retention Period

5.1. We will retain your personal data for the period necessary to fulfill the purposes specific to each category of personal data, unless a longer retention period is permitted by law. If the retention period cannot be determined, we will retain the data for a period reasonably expected in accordance with collection standards (e.g., a general statutory limitation period of up to 10 years).

5.2. We have a monitoring system in place to delete or destroy personal data once the retention period has expired, or when the data is no longer relevant or exceeds the necessity for its original purposes.

5.3. If we process your personal data based on your consent, we will continue to do so until you withdraw your consent and we have completed your request. However, we may retain certain personal data as necessary to document your withdrawal of consent, enabling us to respond to your future requests.

Disclosure of personal data to third parties

6.1 We disclose and share your personal data with

Ocean Fresh Seafood (Thailand) Co., Ltd., under S.R. Group Solutions and Management Co., Ltd., to provide services as requested or authorized by you, and to assist us in effectively coordinating communication with affiliated companies, and
Other individuals and entities that are not part of our group of companies (“third parties”) to achieve the purposes of collecting and processing personal data as stated in this privacy policy, such as our distributors, transportation service providers (e.g., postal services), tour companies and networks both domestically and internationally, external service providers that operate under our control (e.g., assisting in transaction processing, sending advertisements for our products and services, or providing assistance and services to you), travel service providers by land, air, and sea, transaction and financial service providers (e.g., banks, payment processing companies), technology service providers (e.g., cloud systems, blockchain systems, SMS services, data analytics services), IT program and system developers, insurance companies, auditors, legal agencies, consultants, governmental agencies (e.g., the Revenue Department, the Anti-Money Laundering Office), or other external parties (in Thailand or elsewhere) related to subpoenas, court orders, or other legal processes or requirements under the laws or regulations of Thailand or the laws and regulations of other jurisdictions applicable to us or our affiliates, as well as other financial institutions to manage risk and assist in detecting and preventing potential illegal activities and fraud, including other violations of our policies and agreements, as well as other individuals necessary for us to conduct our business and provide services to you, including carrying out any actions for the purposes of collecting and processing personal data as stated in this privacy policy.

6.2 We will ensure that any third party with whom we share your data has appropriate data protection measures in place and processes the personal data only as necessary, and takes actions to prevent unauthorized individuals from using or disclosing personal data without proper authority.

Transfer or transmission of personal data abroad

7.1 We may transfer or transmit your personal data to our affiliated companies or other third parties abroad when necessary to fulfill a contract to which you are a party, for actions in accordance with a contract between us and another person or legal entity for your benefit, to take steps at your request prior to entering into a contract, to prevent or mitigate harm to your life, body, or health, or that of others, to comply with legal obligations, or when necessary to carry out a task of significant public interest.

7.2 We may store your data on computer servers or in the cloud services provided by third parties and may use third-party software or applications in the form of Software as a Service and Platform as a Service to process your personal data. However, we will not allow unauthorized individuals to access personal data, and we will require those third parties to implement appropriate security measures to ensure data protection.

7.3 In the event that your personal data is transferred abroad, we will comply with Personal Data Protection Act and implement appropriate measures to ensure that your personal data is protected, and that you can exercise your rights related to your personal data in accordance with the law. Additionally, we will require the recipients of the data to have adequate safeguards in place to protect your data and to process personal data only as necessary. Steps will be taken to prevent unauthorized individuals from using or disclosing personal data unlawfully.

Security measures for personal data

8.1 The security of your personal data is important to us. We have implemented appropriate technical and administrative security measures to protect your personal data from loss, unauthorized access, use, or disclosure, misuse, alteration, destruction, by using security technologies and procedures such as encryption and access controls. We ensure that only authorized personnel have access to your personal data, and these individuals are trained on the importance of protecting personal data.

8.2 We implement appropriate security measures to prevent the loss, unauthorized access, use, alteration, modification, or disclosure of personal data by individuals without the rights or responsibilities related to such data. We will review these measures as necessary or when technology evolves to ensure the effectiveness of security protections.

Your rights regarding personal data

9.1 You have rights under Personal Data Protection Act, summarized as follows.

Withdraw your consent that you have given us for processing your personal data.
Request to view and copy your personal data, or request the disclosure of the source of your personal data.
Transfer or transmit your personal data in electronic format as specified by Personal Data Protection Act to another data controller.
Object to the collection, use, or disclosure of your personal data.
Delete, destroy, or anonymize your personal data so that it can no longer identify you.
Suspend the use of your personal data.
Correct your personal data to ensure it is accurate, up to date, complete, and not misleading.
File a complaint with the Data Protection Committee in the event that we or any personal data processor, including our employees or contractors, violate or fail to comply with Personal Data Protection Act.

We will consider and notify you of the result of your request to exercise your rights as soon as possible, within 30 days from the date we receive your request. The rights mentioned above are in accordance with Personal Data Protection Act.

9.2 You can exercise your rights under the law by

For customers of Ocean Fresh Seafood (Thailand) Co., Ltd. under S.R. Group Solution and Management Co., Ltd., click here (to return to the previous page).
For visitors, event participants, business partners, and employees of business partners working at Ocean Fresh Seafood (Thailand) Co., Ltd., under S.R. Group Solutions and Management Co., Ltd., please .click here

Information about the personal data controller and data protection officer

10.1 If you have any questions regarding data protection, you can contact us at:
Ocean Fresh Seafood (Thailand) Co., Ltd.
Address: 29/10 Bang Chalong Subdistrict, Bang Phli District, Samut Prakan 10540

Phone number: 0-20556595 or e-mail: Info@srgroupthailand.com

In the event that this privacy policy is amended or changed, we will announce the new privacy policy through this website, and you should periodically check for changes to the privacy policy. The new privacy policy will take effect immediately on the date it is announced.

Before expressing my intent, I have read the details from the information disclosure document or received an explanation from Ocean Fresh Seafood (Thailand) Co., Ltd. and its subsidiaries regarding the purposes of collecting, using, or disclosing (“processing”) personal data, and I fully understand them.

I give my consent or refuse to give consent in this document voluntarily, without coercion or persuasion. I understand that I can withdraw this consent at any time, except in cases where there are legal restrictions on my rights or where there is still a contract between me and Ocean Fresh Seafood (Thailand) Co., Ltd. under S.R. Group Solutions and Management Co., Ltd. that benefits me.

Privacy Policy for Business Partners and Stakeholders

Ocean Fresh Seafood (Thailand) Co., Ltd., under S.R. Group Solution and Management Co., Ltd. (collectively referred to as “we”), respects the privacy rights of individual business partners, directors of corporate business partners, as well as employees and staff members of business partners (collectively referred to as “you”). To ensure that your personal data is protected, we have established this Privacy Policy to inform you of the details related to the collection, use, and disclosure (collectively referred to as “processing”), as well as the deletion and destruction of your personal data through both online and other channels, as mandated by the Personal Data Protection Act, as follows:

Purpose of Personal Data Processing

1.1 For the purpose of fulfilling the business partner’s request prior to entering into a contract or to perform under a contract where the business partner is a party with Ocean Fresh Seafood (Thailand) Co., Ltd., under S.R. Group Solution and Management Co., Ltd.

1.2 For legitimate interests of ours and others

For the purpose of performing the contract between the business partner and us, we process your personal data for procurement, purchasing, inspection, payment for goods and services, relationship management, work verification, and evaluation, in accordance with the terms outlined in purchase orders, contracts, or other documents related to the procurement process, including the management of our relationship with you.
For our legitimate business purposes, such as internal administration, management, development, and any activities necessary for conducting our business. These include managing and developing products and/or services (including websites and applications), conducting research such as surveys and interviews, detecting and preventing fraud and other crimes, as well as maintaining information systems.
For security purposes, such as implementing security measures for IT and information systems, including access to our premises and login to our website or application.
For the purpose of disseminating news and benefits through letters, email, SMS, applications, social media, telephone, and direct mail.
To exercise legal claims

1.3 To prevent and mitigate harm to your life, body, or health, or that of others, including emergency contact situations and the control and prevention of communicable diseases

1.4 To ensure compliance with the law, such as adhering to the provisions of legal statutes, regulations, and orders from authorized legal authorities.

1.5 To perform duties in carrying out our public mission or exercising the state powers that have been delegated to us.

1.6 In cases where you provide consent, we will process your personal data in accordance with the purposes specified in each consent, as follows:

To allow us to organize activities other than those mentioned above, we may collect additional personal data from you, for which we will inform you and seek your consent on each occasion.

You can find details regarding consent in Section 4.

Personal data to be collected

2.1 We collect your personal data when business partners contact us, sell products, or provide any services, such as:

Business card information, such as name, surname, job title, phone number, and email address.
Identity verification information, such as name, surname, identification card number and details, photo, and various types of data used for identification.

2.2 When you enter our premises, we may capture your image using closed-circuit television (CCTV). We do not collect audio data through CCTV, and we will post signs to inform you that CCTV is in use on our premises.

2.3 When you contact us or participate in any activities with us, we may collect personal data as follows:

Personal information, such as name, surname, date of birth, photo, ID card number, driver’s license number, passport number.
Contact information, such as email, phone number, address, or social media details.
Activity-related information, such as your history of participation in previous activities.

2.4 We may be required to collect and process special categories of personal data as defined by Personal Data Protection Act, for the purposes outlined in this Privacy Policy, such as:

In certain cases, we may collect special categories of personal data. For example, we may need to use your identification card, which contains your religious information, for identity verification or tax purposes.

2.5 When necessary, we will process special categories of your personal data only with your explicit consent or for other purposes as provided by law. In doing so, we will take all reasonable steps to ensure that appropriate security measures are in place to protect special categories of your personal data

Use of Cookies

We use cookies to collect personal data as specified in our Cookie Policy.

Request for consent and potential implications of its withdrawal

4.1 In the event that we collect and process personal data based on your consent, you have the right to withdraw your consent at any time. Such withdrawal will not affect the collection, use, disclosure, or processing of personal data to which you had previously consented.

4.2 If you withdraw your consent given to us or refuse to provide certain information, it may result in our inability to fully or partially achieve the purposes outlined in this privacy policy.

Personal Data Retention Period

5.1 We will retain your personal data for the period necessary to fulfill the purposes specific to each category of personal data, unless a longer retention period is permitted by law. If the retention period cannot be determined, we will retain the data for a period reasonably expected in accordance with collection standards (e.g., a general statutory limitation period of up to 10 years).

5.2 In the case of closed-circuit television (CCTV), we will collect data as follows.

Under normal circumstances, your personal data may be retained for 30-60 days.
In necessary cases, such as when the data is required as evidence for investigations, inquiries, or legal proceedings, or upon request by the data subject, personal data may be retained for more than 60 days. The company will securely delete such data once the purpose has been fulfilled.

5.3 We have a monitoring system in place to delete or destroy personal data once the retention period has expired, or when the data is no longer relevant or necessary for the purposes for which the data was collected.

5.4 If we process your personal data based on your consent, we will continue to do so until you withdraw your consent and we have completed your request. However, we may retain certain personal data as necessary to document your withdrawal of consent, enabling us to respond to your future requests.

Disclosure of personal data to third parties

6.1 We disclose and share your personal information with

Ocean Fresh Seafood (Thailand) Co., Ltd., under S.R. Group Solutions and Management Co., Ltd., and
Other individuals and legal entities not part of our corporate group (“third parties”) to achieve the purposes of collecting and processing personal data as specified in this Privacy Policy. These may include distributors, transportation service providers (e.g., postal services), transaction and financial service providers (e.g., banks, payment processing companies), technology service providers (e.g., cloud systems, blockchain systems, SMS services, data analytics services), software and IT system developers, auditors, insurance companies, consultants, government agencies (e.g., the Revenue Department, Anti-Money Laundering Office), and other individuals necessary for us to conduct our business and provide services to you, as well as to fulfill the purposes of collecting and processing personal data as outlined in this Privacy Policy.

6.2 We will ensure that any third party with whom we share your data has appropriate data protection measures in place, processes the personal data only as necessary, and takes steps to prevent unauthorized use or disclosure of personal data without proper authority.

Transfer or transmission of personal data abroad

Security measures for personal data

Your rights regarding personal data

9.1 You have rights under Personal Data Protection Act, summarized as follows.

Withdraw your consent that you have given us for processing your personal data.
Request to view and copy your personal data, or request the disclosure of the source of your personal data.
Transfer or transmit your personal data in electronic format as specified by Personal Data Protection Act to another data controller.
Object to the collection, use, or disclosure of your personal data.
Delete, destroy, or anonymize your personal data so that it can no longer identify you.
Suspend the use of your personal data.
Correct your personal data to ensure it is accurate, up to date, complete, and not misleading.
File a complaint with the Data Protection Committee in the event that we or any personal data processor, including our employees or contractors, violate or fail to comply with Personal Data Protection Act.

Information about the personal data controller and data protection officer

10.1 Personal Data :

Ocean Fresh Seafood (Thailand) Co., Ltd.

Address: 29/10 Bang Chalong Subdistrict, Bang Phli District, Samut Prakan 10540

Phone number: 0-20556595 or e-mail: Info@srgroupthailand.com

Before expressing my intent, I have read the details from the information disclosure document or received an explanation from Ocean Fresh Seafood (Thailand) Co., Ltd. under S.R. Group Solutions and Management, Co., Ltd.and its subsidiaries regarding the purposes of collecting, using, or disclosing (“processing”) personal data, and I fully understand them.

Cookie Policy

When you access the website of Ocean Fresh Seafood (Thailand) Co., Ltd. under S.R. Group Solutions & Management Co., Ltd., information related to your visit will be stored in the form of cookies. This Cookie Policy explains the meaning, functionality, and purposes of cookies, as well as how to delete and reject them to protect your privacy. By accessing this website, you consent to our use of cookies in accordance with this Cookie Policy.

What are cookies?

Cookies are small files used to store data related to website usage, such as the date and time of access, links clicked, pages viewed, and various settings preferences. These files are saved onto your computer and/or communication device, such as a laptop, tablet, or smartphone, through your web browser when you access the website. Cookies do not harm your computer and/or communication device. In some cases, your personal information may be collected to enhance your online experience by remembering language preferences and customizing data according to your needs. They also serve to confirm your unique identity and security information, as well as identify services that interest you. Additionally, cookies are used to measure website traffic, adjust content based on your usage patterns—both past and present—and may be used for advertising and promotional purposes.

You can find more information about cookies at www.allaboutcookies.org

How Ocean Fresh Seafood (Thailand) Co., Ltd. under S.R. Group Solutions & Management Co., Ltd. Uses Cookies

The company uses cookies to record your visits and registrations on our website, making it easier for us to remember your website usage. This information is utilized to improve our website to better meet your needs, facilitating faster use of the website. In some cases, the company may need to engage third parties to assist in this process, which may require the use of your Internet Protocol (IP) address and cookies for statistical analysis, linking data, and processing for marketing purposes.

The cookies used by the company can be categorized into two types based on storage, as follows:

Session Cookies are temporary cookies that remember you while you are visiting the company’s website. For example, they track the language settings you have selected. These cookies will be deleted from your computer or device when you leave the website or close your web browser.
Persistent Cookies are cookies that remain for a specified duration or until you delete them. This type of cookie helps the company’s website remember you and your various settings when you return to use the website again, allowing for quicker and more convenient access to the services.

The purposes for which the company uses cookies are as follows:

You can delete and reject the storage of cookies by following the instructions provided for each web browser you are using, as indicated in the following links (information as of the date, subject to change).

These types of cookies are essential for providing the company’s website services, allowing you to access various sections of the site and helping to remember information you have previously provided through the website. Disabling these cookies will result in your inability to use essential services of the company that require cookies to function.
These types of cookies help the company understand user interactions with its website services, including which pages or areas of the site are popular, as well as enabling the analysis of other data. The company also uses this information to improve website functionality and to gain a better understanding of user behavior. Although the data collected by these cookies is non-identifiable and used solely for statistical analysis, disabling them will prevent the company from knowing the number of visitors to the website and from assessing the quality of its services.
These types of cookies help the company’s website remember the various options you have set and allow the site to deliver personalized features and additional content based on your usage. For example, they help remember your account username and any changes you make to font size settings or other page customizations. Disabling these cookies may result in the website not functioning properly.
These types of cookies are created from links to third-party websites, which store data about your visits and the websites you have accessed to present products or services on other sites that are not the company’s website. If you disable these cookies, it will not affect your use of the company’s website but may result in the presentation of products or services on other websites not aligning with your interests.

How can you manage cookies?

Most browsers are set to accept cookies by default. However, you can refuse or delete cookies in the settings of the browser you are using. Please note that changing your browser settings may affect the layout and functionality of our website. If you desire to change your settings, you can find more details as indicated below.

Android (Chrome)
Apple Safari
Google Chrome
Microsoft Edge
Microsoft Internet Explorer
Mozilla Firefox
Iphone or Ipad (Chrome)
Iphone or Ipad (Safari)

Please note that if you choose to disable cookies on your browser or device, it may affect certain functionalities of the company’s website, which may not operate or provide services as usual.

The company will not be held responsible and has no affiliation with the websites, including the content on the aforementioned websites and the linking of information to other websites.

Linking information to other websites

The company’s website may link to external websites or social media, and may also embed content or videos from social media platforms such as YouTube or Facebook. This allows you to access content and interact with others on social media through the company’s website. External websites or social media platforms have their own cookie policies and settings, which the company cannot control or be responsible for. We recommend that you read and review the cookie policies or announcements of those external parties.

Updated announcement

This announcement may be updated to align with circumstances and actual service provisions appropriately, with the company notifying updated announcements on this website. Therefore, the company recommends that you ensure you understand the changes in accordance with these terms.

If you have any questions regarding our Cookie Policy, you can contact Ocean Fresh Seafood (Thailand) Co., Ltd.

Ocean Fresh Seafood (Thailand) Co., Ltd.

Address: 29/10 Moo 7, Bang Chalong Subdistrict, Bang Phli District, Samut Prakan 10540

Phone number 0-20556595 or e-mail: Info@srgroupthailand.com

Privacy Policy

MENU

CATEGORY

Service

Follow us

Privacy Policy

MENU

CATEGORY

Service

Follow us

Login